Items to split
Shared expenses cart
- Splitwise North
- Splitwise North Technologies Inc.
- +1 416 555 0147
- [email protected]
- 123 King Street West, Suite 1800, Toronto, ON M5H 1J9
- Greater Toronto Area
- Mon-Fri: 9:00 AM - 6:00 PM EST
- Business Number (BN): 446677441RC7718
- Ontario Corporation Number: 366524013
- Splitwise North offers a subscription-based service for tracking and managing shared expenses. When you sign up for a paid plan, you agree to pay the applicable fees as described at the time of purchase. Fees are charged in Canadian dollars and are exclusive of applicable taxes, which will be added where required. We may change our fees at any time, but changes will not apply to the current billing period. You may cancel your subscription at any time through your account settings; cancellation will take effect at the end of the current billing period, and you will continue to have access to paid features until that date. We do not provide refunds for partial billing periods, except as required by law. If you believe you have been charged in error, contact us within 30 days of the charge. We may suspend or terminate your subscription if payment is not received. You are responsible for keeping your payment information up to date. By providing a payment method, you authorize us to charge the applicable fees to that method. We use third-party payment processors to handle transactions; we do not store your full payment card details on our servers.
- Payment for Splitwise North services is due at the time of purchase or at the start of each billing cycle, depending on your plan. We accept major credit cards and other payment methods as displayed on the checkout page. All amounts are quoted in Canadian dollars. If your payment fails, we will attempt to process it again; if it remains unpaid, we may suspend your access to paid features until payment is received. You may update your payment method at any time through your account settings. For annual plans, we will notify you before your renewal date. You may cancel before the renewal date to avoid the next charge. No refunds are provided for partial months or unused portions of a subscription, except where required by applicable consumer protection laws. If you have a billing dispute, contact our support team through the contact page with your account details and a description of the issue. We will review your request and respond within a reasonable time. We are not responsible for any fees charged by your bank or payment provider. These payment terms are part of the overall Terms of Service and may be updated from time to time.
- Fulfillment for Splitwise North means activating your service booking and making the expense-tracking features available in your account. After you submit a booking or subscription request, we process it by confirming your details, setting up your access, and sending a service confirmation to your email address. If your request includes a paid plan, fulfillment also includes processing the payment and linking the plan to your account. You are responsible for providing accurate contact and billing information so that we can complete fulfillment without unnecessary delay. We do not guarantee instant activation; typical fulfillment occurs within one business day, but complex requests may take longer. If we cannot fulfill your booking because of missing or invalid information, we will contact you using the details you provided. You can check your fulfillment status by visiting your account or by contacting our support team through the contact page. Fulfillment is complete when you receive the confirmation message and can access the service features you selected.
- Our refund and cancellation terms apply to all service bookings made through Splitwise North. A booking is a request for a scheduled support or setup session for shared expense tracking. You may cancel a booking by contacting us through the contact page, by email, or by phone. If you cancel at least 24 hours before the scheduled time, you receive a full refund of any prepaid service fee. If you cancel with less than 24 hours' notice, we may retain 50% of the prepaid fee as a cancellation charge. If you do not attend a booking and do not contact us in advance, we treat it as a no-show and no refund is issued. If we cancel a booking for operational reasons, we offer a rescheduled time or a full refund. Refunds are returned to the original payment method within 10 business days after approval. Completed service sessions are non-refundable unless we agree otherwise in writing. To request a cancellation or refund, please use the contact page or email us with your booking reference. We review each request individually and respond within two business days.
- This Booking and Service Policy explains how you can request and manage a service booking with Splitwise North. Our service helps groups in the Greater Toronto Area track shared expenses and manage group finances. You can request a booking through the contact form on our website, by email, or by phone during our business hours. We confirm each booking in writing and send a summary of the selected service, the proposed time, and any preparation steps. A booking is only confirmed after you receive written confirmation from our team. If you do not receive a confirmation within one business day, please contact us to check the status. We may need to reschedule a booking if a team member is unavailable or if we need more information about your group's expense tracking needs. You are responsible for providing accurate contact details and for checking your email or phone messages for updates. We do not provide legal, tax, or financial advice during a booking; our service is limited to helping you use the Splitwise North expense tracking tools. If you have questions about a booking, you can reach us through the contact page or the support email listed on our site.
- You can request a change to a service booking by contacting us through the contact page, by email, or by phone. We will do our best to accommodate your requested change, such as a new time or a different support topic, if we receive the request at least 24 hours before the scheduled session. If you request a change less than 24 hours before the booking, we may not be able to adjust the time, but we will try to help. We do not charge a fee for changing a booking if the request is made at least 24 hours in advance. If we need to change a booking because of staff availability or technical issues, we will notify you and offer an alternative time. You can also ask to change a booking by replying to the confirmation email we sent. We keep a record of booking changes for support and quality purposes. If you need help changing a booking, please use the contact page or email us with your booking reference.
- Support and complaint handling for Splitwise North is provided as part of the service experience for users of our shared expense tracking application. When you book a service, create a group, record an expense, or initiate a settlement through the app, you may need assistance with account access, transaction corrections, payment status, or cancellation and refund requests. Our support team can be reached through the contact form on the website or by email at [email protected], and we will respond during our published business hours, Monday to Friday from 9:00 AM to 6:00 PM Eastern Time. For any issue related to a specific booking or payment, please include the confirmation number or transaction reference shown in your account so that we can identify the relevant record quickly. We will acknowledge receipt of your support request within two business days and will make reasonable efforts to resolve straightforward issues within five business days. More complex matters, such as disputes involving multiple group members, payment processor holdbacks, or historical data reconciliation, may require additional time, and we will keep you informed of the expected timeline. If you need to cancel or change a service booking, request a refund, or correct a billing error, the same support contact path applies, and our team will review the request according to the cancellation and refund terms described in the legal information section. We do not provide legal, tax, or financial advice through support interactions, and our responses are limited to the functionality and records of the Splitwise North application. If a complaint relates to privacy or personal data, you may use the same contact path, and we will route your request to the appropriate internal reviewer. Escalation is available when a support agent cannot resolve an issue to your satisfaction; you may request a senior review, and we will provide a reference number for tracking. All support and complaint interactions are handled in English, in line with the language of this website, and are subject to the terms of service and privacy notice of Splitwise North. We reserve the right to request verification of your identity or your relationship to a group before making changes to account or expense records, in order to protect the privacy and security of all users. This support and complaint handling section is part of the commerce terms for Splitwise North and applies to all users in Canada.
- This Refund and Cancellation Policy explains how you can cancel a service booking and when you may receive a refund. Splitwise North offers scheduled support and setup sessions for shared expense tracking. You can cancel a booking by contacting us through the contact page, by email, or by phone. If you cancel at least 24 hours before the booking time, you receive a full refund of any prepaid service fee. If you cancel less than 24 hours before the booking, we may keep 50% of the prepaid fee as a cancellation charge. If you miss a booking without contacting us, we treat it as a no-show and no refund is issued for that session. If we cancel a booking because of technical issues or staff availability, we offer a new time or a full refund. Refunds are processed to the original payment method within 10 business days after approval. Completed service sessions are non-refundable unless we agree otherwise in writing. To request a cancellation or refund, please use the contact page or email us with your booking reference. We aim to respond to cancellation and refund requests within two business days.
- When you book a service or subscription with Splitwise North, we will send a confirmation to the email address you provide. This confirmation includes a summary of your selected plan, the date of booking, and instructions for accessing your account. Please review the confirmation carefully and contact us immediately if any details are incorrect. If you do not receive a confirmation, your booking may not have been completed; contact our support team before making another booking. Confirmation does not guarantee uninterrupted service, but it indicates that your request has been accepted and is being processed. You may cancel or change your booking according to our cancellation and refund policy. For help with confirmation issues, use the contact page or call us during business hours. We keep records of confirmations to assist with support and dispute resolution, subject to our privacy policy.
